Terms of service

Saigon Coffee Supply

Terms and Conditions

Last Updated: [Date]

1. Introduction

1.1 About Us

Welcome to Saigon Coffee Supply. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store.

Saigon Coffee Supply is dedicated to bringing authentic Vietnamese coffee and coffee culture to our customers through carefully sourced products, educational content, and exceptional customer service.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. User Rights and Responsibilities

2.1 Acceptable Use

When using our website, you agree to:

  • Provide accurate and current information.

  • Use the website only for lawful purposes.

  • Not misuse, interfere with, or attempt to gain unauthorized access to the website.

  • Not use our content for commercial purposes without written permission.

We reserve the right to suspend or terminate access where these Terms are violated.

2.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities carried out under your account.

Please notify us immediately if you believe your account has been compromised.

3. Our Services

3.1 Products and Services

Saigon Coffee Supply is an online retailer of:

  • Vietnamese coffee beans and ground coffee

  • Traditional Vietnamese coffee brewing equipment (including phin filters)

  • Coffee accessories

  • Related beverages and coffee products

  • Educational content, brewing guides, recipes, and other coffee-related resources

We continually work to improve our product range and website.

3.2 Product Availability

All products are subject to availability.

We reserve the right to discontinue products or change specifications, pricing, packaging, or availability without prior notice.

If an item becomes unavailable after an order has been placed, we will contact you to discuss a replacement, refund, or alternative solution.

4. Orders and Payment

4.1 Pricing

All prices displayed on our website are shown in Pounds Sterling (£ GBP) unless otherwise stated.

Prices may change without notice but will not affect orders that have already been confirmed.

4.2 Payment

We accept secure online payments through approved payment providers, which may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Payment must be received before orders are dispatched.

4.3 Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to cancel or refuse any order where:

  • Payment cannot be authorised.

  • Pricing errors occur.

  • Fraud is suspected.

  • Products become unavailable.

If payment has already been taken, a full refund will be issued.

5. Shipping and Delivery

Delivery times provided are estimates only.

While we aim to dispatch orders promptly, we are not responsible for delays caused by:

  • Postal services

  • Customs authorities

  • Severe weather

  • Events outside our reasonable control

Risk in the products passes to you upon successful delivery.

6. Returns and Refunds

Returns are governed by our separate Returns Policy.

If products arrive damaged or defective, please contact us as soon as possible with photographs and your order number.

Nothing within these Terms affects your statutory consumer rights.

7. Privacy

We value your privacy.

Personal information is collected and processed in accordance with our Privacy Policy, which explains:

  • What information we collect

  • How it is used

  • How it is stored

  • Your rights regarding your personal information

8. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember user preferences

  • Analyse website traffic

  • Support marketing and advertising where applicable

You can manage cookie preferences through your browser settings.

9. Intellectual Property

Unless otherwise stated, all content on this website—including but not limited to:

  • Logos

  • Branding

  • Product descriptions

  • Images

  • Photography

  • Videos

  • Graphics

  • Written content

is the property of Saigon Coffee Supply and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or commercially use our content without prior written permission.

10. User-Generated Content

If you submit reviews, photographs, testimonials, or other content to us, you grant Saigon Coffee Supply a non-exclusive, royalty-free licence to use, reproduce, publish, and display that content for marketing and business purposes.

You confirm that you own the rights to any content you submit.

11. Limitation of Liability

To the fullest extent permitted by law, Saigon Coffee Supply shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of business

  • Delays outside our reasonable control

Our total liability for any claim shall not exceed the value of the products purchased.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

12. Termination

We reserve the right to suspend or terminate access to our website if users:

  • Breach these Terms

  • Engage in fraudulent activity

  • Abuse our staff or systems

  • Use the website unlawfully

Termination may include cancellation of accounts and refusal of future service.

13. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website with the updated revision date.

Continued use of our website constitutes acceptance of any revised Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms, please contact:

Saigon Coffee Supply

Email: info@saigoncoffeesupply.com

Website: www.saigoncoffeesupply.com

By using this website or placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions.